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Change login credentials

📅 Last updated: 21 May 2026

You can manage your login details within the My Animal Trust app, including updating your email address and changing your password.

✅What you can do

  • View the email address linked to your account
  • Change your login email address
  • Update your password

⚙️ How it works

Change login email

  1. Select change next to your email address
  2. Enter your new email address
  3. Request a verification code
  4. Check your new email inbox for the verification code
  5. Enter the verification code in the app
  6. Confirm the change
  7. Use your new email address the next time you log in

⚠️ Important: Login email is different from communicaton email which is located on the contact details section.

Change login password

  1. Log in to the My Animal Trust app
  2. Open the menu using the button in the top-right corner
  3. Select Profile Settings
  4. Open the Security tab
  5. Select Change Password
  6. Enter your current password
  7. Enter your new password
  8. Confirm the change
  9. Use your new email address the next time you log in

🎯 When to use this

This feature is useful if you need to update your account details, improve your account security, or regain access using a new email address.

❓ FAQs

I haven’t received my verification code or email Verification emails and codes may take a few minutes to arrive. Please check your spam or junk folder if you have not received the email. If it still has not arrived after a short wait, please contact Tech Support using the link below.
I’ve forgotten my password If you have forgotten your password, please use the Forgot Password option on the login screen to reset it.

📩 Need more help?

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