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View plan details

📅 Last updated: 21 May 2026

You can view your pet’s Health Plan details within the My Animal Trust app.

✅ What you can do

  • View your pet’s active Health Plan
  • Check the status of a plan
  • View payment and renewal date

⚙️ How it works

  1. Log in to the My Animal Trust app.
  2. From the dashboard, locate the pet whose Health Plan you would like to view.
  3. If the pet has an active or pending Health Plan, a plan section will appear on the pet card.
  4. Select Details on the right-hand side of the plan section.
  5. Your Health Plan information will open, including the plan name, start date, auto-renewal status and renewal date, and next payment date.

💡 Top tip: 'Pending' means the plan is due to start at a future date. 'Active' means its already live.

🎯 When to use this

This feature is useful when you want to review your pet’s Health Plan information, check plan status before an appointment, or confirm billing and plan details.

❓ FAQs

Why can’t I see a Health Plan on my pet’s dashboard? If no Health Plan appears, this usually means a plan has not yet been added for that pet. Only pets with an active or pending Health Plan will show the plan section on the dashboard.
What does “Pending” mean on my Health Plan? A Pending status means your Health Plan has been created but has not started yet. This usually happens when you selected a future start date during setup.
Can I view plans for all of my pets? Yes. You can view Health Plan details individually for each eligible pet linked to your account.
I think my plan details are incorrect If any of your Health Plan details appear incorrect, please contact the Health Plan Support Team via [this form](https://www.animaltrust.org.uk/health-plan/support).
How do I change my billing details? If any of your Health Plan details appear incorrect, please contact the Health Plan Support Team via [this form](https://www.animaltrust.org.uk/health-plan/support).
How do I cancel my Health Plan? Before requesting cancellation, please make sure you have read and understood the [Terms and Conditions](https://www.animaltrust.org.uk/terms). To request cancellation, please contact the Health Plan Team using the [support form](https://www.animaltrust.org.uk/health-plan/support).
Why did I receive emails about cancelling and restarting my Health Plan? This happens when the payment date for the plan is rescheduled on your request. No need to worry, the plan will continue as normal.

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